Service and Repair
How it works
1
SUBMIT YOUR SERVICE REQUEST
It is very important to us that customers meet the owner, give the history of their pool, so that any kinks can be worked out before we start regular service. Pool Service cannot be quoted properly over the phone.
2
We connect you with a certified service technician
In some cases the pool will not be ready for weekly Pool Service. If this is the case customers will be informed of repairs or if a clean-up is needed before service can begin. Work will only be completed with customer approval.
3
A service technician will reach out to you shortly
Our Service Manager will service the pool for the first two weeks of service. During this time all equipment will be logged and a detailed report will be given to your permanent pool service technician.
4
BACK TO ENJOYING YOUR BACKYARD
Assigned service tech will start regular service.
What’s New at Anchor Pools & Spas
4 Hot Tub Features Ideal for Book Lovers
Reading and relaxing often go hand-in-hand, and many people like to enjoy a hot tub with a good piece of literature. Reading in a hot tub provides a peaceful time. Bring a real book with you or a waterproof device that holds e-books. The hot tub you choose can make a big difference in your […]
4 Ways to Enjoy Music in a Hot Tub
Modern hot tubs include extra features to make the relaxation more enjoyable. One of the add-on features to consider for a hot tub purchase is a waterproof Bluetooth speaker installation. With a Bluetooth speaker, you can stream audio directly into the hot tub and enjoy all kinds of music. Along with shuffling through random songs […]
5 Water Conservation Tips for Your Hot Tub
A hot tub is one of the most versatile additions to your home because of the multiple health benefits you get. Despite the potential benefits, some homeowners are wary of the installations because of the amount of water required. To maintain a conventional hot tub in fresh condition, you have to drain the water a […]
4 Services Included in a Hot Tub Maintenance Package
When you purchase a new hot tub, you deal with a lot more than just a big container of heated water. So many elements go into ensuring hot tub water stays clean and runs efficiently. As part of your hot tub purchase, you can add a maintenance package so experienced professionals can keep your hot tub in mint condition and form.
5 Ways to Light Your Hot Tub at Night
A hot tub at night provides a way to relax and enjoy the warm waters, but you may not want to be fully immersed in the dark. When you install a hot tub at your home, you need to consider the lighting you will use for the hot tub. You have multiple options to choose […]
A Guide to Installing a Hot Tub on a Raised Deck
A raised deck offers beautiful views of your property, privacy, and easy access to a house. The location is an ideal place for entertaining and you can expand your entertainment options with the installation of a hot tub. Unlike a ground level hot tub installation, there are a lot of options to consider for a […]
Testimonials
Great sales and service staff!
I have owned a Sundance Spa for over a year. Anchor Pools in Yorktown, VA has a great sales and service staff. Lizzie worked with me to pick out the best hot tub and explained all the options. Steve and Juan has provided great service from delivery, installation and my annual service. I use the spa on a daily basis. It is well insulated, uses very little electricity, and very easy to maintain.
I have owned a Sundance Spa for over a year. Anchor Pools in Yorktown, VA has a great sales and service staff. Lizzie worked with me to pick out the best hot tub and explained all the options. Steve and Juan has provided great service from delivery, installation and my annual service. I use the spa on a daily basis. It is well insulated, uses very little electricity, and very easy to maintain.
Anchor Pools is the place!
Anchor Pools installed a new liner in my pool this year and I could not be more pleased with the workmanship and end result of this job. Dave, with 30+ years experience in this field is definitely a valuable asset to Anchor Pools. The courtesy and promptness of the Service Department, Brad Kelly and the entire crew is simply unmatched. Anchor Pools has become my "go-to" place for many years now and I would not change a thing about that. Let's not forget the staff in Retail, they are always a pleasure to interact with, very courteous, friendly and helpful. Thank you everyone for a great job. My pool is absolutely beautiful and gets a lot of comments from people, even my lawn service crew the other day. To all out there undecided: ANCHOR POOLS is the place to turn to for all of your pool or spa needs. Happy summer, everyone!
Anchor Pools installed a new liner in my pool this year and I could not be more pleased with the workmanship and end result of this job. Dave, with 30+ years experience in this field is definitely a valuable asset to Anchor Pools. The courtesy and promptness of the Service Department, Brad Kelly and the entire crew is simply unmatched. Anchor Pools has become my "go-to" place for many years now and I would not change a thing about that. Let's not forget the staff in Retail, they are always a pleasure to interact with, very courteous, friendly and helpful. Thank you everyone for a great job. My pool is absolutely beautiful and gets a lot of comments from people, even my lawn service crew the other day. To all out there undecided: ANCHOR POOLS is the place to turn to for all of your pool or spa needs. Happy summer, everyone!
I cannot recommend them more!
The previous owners of our house used Anchor Pool and we just continued the service. We never owned a pool before and Ryan, the pool man, has been great. He keeps it clean and has shown me how to maintain the water between his visits. I cannot recommend them more!
The previous owners of our house used Anchor Pool and we just continued the service. We never owned a pool before and Ryan, the pool man, has been great. He keeps it clean and has shown me how to maintain the water between his visits. I cannot recommend them more!
Problem solved!
We were battling a white water mold problem after an equipment failure. We put 8 lbs of shock in for 5 days with no change. I went into Anchor and Liz was so helpful (she always is). She was at a loss at what else we could do so she called Bioguard and had me sit with her and explain everything. She helped me answer some of the pool chemistry questions as we walked through everything that had happened. The Bioguard rep gave me a very specific direction to try. Low and behold, after doing the treatment suggested by Bioguard, my pool was 100 percent clear with no white mold the next day. Completely gone. Thank you, Liz, for ALWAYS being helpful and so knowledgeable!
We were battling a white water mold problem after an equipment failure. We put 8 lbs of shock in for 5 days with no change. I went into Anchor and Liz was so helpful (she always is). She was at a loss at what else we could do so she called Bioguard and had me sit with her and explain everything. She helped me answer some of the pool chemistry questions as we walked through everything that had happened. The Bioguard rep gave me a very specific direction to try. Low and behold, after doing the treatment suggested by Bioguard, my pool was 100 percent clear with no white mold the next day. Completely gone. Thank you, Liz, for ALWAYS being helpful and so knowledgeable!
Anchor Pools and Spas has been serving Yorktown, Williamsburg, Hampton, Newport News, and Poquoson since 1976. Our retail store is fully stocked with pool and spa supplies, parts, and accessories and staffed by our highly trained associates. Our service department is staffed with service technicians who are Tech 1 and Tech 2 certified.